FAQs
Answers, simplified.
Got Questions?
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
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Plans & Pricing
Security & Data
Using Brighthub
Accounts & Teams
Billing & Payment
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
What security measures should I look for when evaluating a SaaS provider?
When evaluating a SaaS provider, look for SOC 2 compliance, data encryption (both in transit and at rest), multi-factor authentication, regular security audits, and a clear incident response plan. Ask about their backup procedures, data retention policies, and whether they have a dedicated security team. Review their history of security incidents and how they were handled.
How can I ensure my company's data remains private when using SaaS applications?
To ensure data privacy in SaaS applications, implement strict access controls with role-based permissions, use single sign-on (SSO) solutions, regularly audit user access, and enforce strong password policies. Review the SaaS provider's privacy policy and data processing agreements carefully. Consider using a Cloud Access Security Broker (CASB) to monitor data movement and enforce security policies across all your SaaS applications.
What are the most common data security risks when using SaaS platforms?
The most common SaaS security risks include unauthorized access due to poor authentication practices, data breaches from insecure APIs, insufficient data encryption, lack of visibility into data handling practices, compliance violations, and shadow IT (unauthorized SaaS usage). Insider threats and account hijacking through phishing attacks also pose significant risks to SaaS security.
How should we handle compliance requirements when moving to SaaS solutions?
When migrating to SaaS solutions while maintaining compliance, first identify which regulations apply to your organization (GDPR, HIPAA, etc.). Ensure your SaaS providers offer compliance features specifically designed for these regulations. Get written guarantees about compliance in your service agreements, maintain detailed documentation of all compliance measures, and conduct regular compliance audits of your SaaS ecosystem.
What should our disaster recovery plan include for SaaS applications?
A comprehensive SaaS disaster recovery plan should include regular data backups independent of the SaaS provider, documented procedures for data restoration, alternative access methods during service outages, clear communication protocols during incidents, and regular testing of the recovery procedures. Consider implementing a multi-SaaS strategy for critical applications to avoid single points of failure.
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums and our self-serve Help Center.
- Pro & Business users enjoy priority email support and live chat during business hours.
- Enterprise plans come with a dedicated success manager and 24/7 assistance.
Need more details?
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
Do you offer discounts for teams or education?
Yes, we offer special pricing for both educational institutions and qualified teams:
Education Discounts
- Students: 100% free Pro accounts for the duration of your studies with a verified student email.
- Teachers: Free Pro accounts for verified educators.
- Educational Institutions: Campus-wide licensing with significant discounts for universities and schools.
- Classrooms: Free organization accounts for teaching purposes with unlimited private repositories.
Team Discounts
- Non-profit Organizations: Qualified non-profits receive a 50% discount on team plans.
- Open Source Projects: Free team accounts for qualifying open source projects.
- Startups: Eligible startups can receive credits through our startup program.
- Volume Discounts: Organizations with 10+ users qualify for volume pricing - contact our sales team for a custom quote.
To apply for education or non-profit discounts, visit our discount application page and submit verification of your status.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Annual Subscriptions
- For annual plans canceled within the first 30 days, we offer a full refund.
- For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
- Contact our billing team with your specific situation for consideration.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
- Educational and non-profit subscriptions follow the same refund policies.
- Enterprise plans have custom terms specified in your contract.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- GraphQL API for flexible and efficient data retrieval
- OAuth and Personal Access Token authentication options
- Detailed documentation with examples in multiple programming languages
API Limits
- Free Plan: 5,000 requests per hour
- Pro Plan: 10,000 requests per hour
- Team Plan: 20,000 requests per hour
- Enterprise Plan: Custom limits based on your needs
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing organizations and repositories at scale
Visit our
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